Shipping policy

Shipping Policy for River Joann

SHIPPING TIMELINES :

All orders will be processed and shipped within 2 business days of payment confirmation.

Business days are Monday through Friday, excluding holidays.

 

SHIPPING CARRIERS :

We utilize PostNL as our primary shipping carrier for all domestic and international orders.

 

SHIPPING RATES : 

Shipping rates are calculated based on the destination and weight of the package.

Customers can view shipping rates during the checkout process before completing their purchase.

 

SHIPPING DESTINATIONS :

We ship both domestically within the Netherlands and internationally to select countries.

For international shipping, please note that additional customs fees, taxes, and duties may apply upon delivery. These fees are determined by the destination country's customs authorities and are the responsibility of the recipient.

 

SHIPPING CONFIRMATION : 

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

You can use this tracking information to monitor the progress of your shipment.

 

DELIVERY ESTIMATES :

Domestic orders within the Netherlands typically arrive within 2-3 business days after shipment.

International delivery times vary depending on the destination. Please allow 7-14 business days for international orders to arrive after shipment.

 

ORDER TRACKING :

Customers can track their orders using the tracking information provided in the shipping confirmation email.

If you encounter any issues with tracking your order or have any questions regarding the delivery status, please don't hesitate to contact our customer support team at customer@riverjoann.com